We have established a Grievance redressal mechanism in the Bank and we shall help the customers with any queries and complaint to resolve them. Complaints can be sent to our twenty four hour call center on the following telephone numbers:
Toll free number 1800 224504
Help desk number : 91 22 27894505.

You may also write to :

The Bank Rajasthan Ltd.
Credit Card Division,
11/12, Senapati Bapat Marg,
Raghuwanshi Mills Compound
Lower Parel (West), Mumbai-400013.
Ph.91-22-20400448
Email : creditcardhelpdesk@rajbank.com

It will be our endeavor to attend your entire grievance and resolve them within 7 working days. However, If the grievance sent by you are not addressed/resolved within 7 working days, then you may refer the matter to :

If remain unattended for more than 7 days, contact	Mr. Ajay Mishra, Dy. AVP Email : ajaym@rajbank.com
If remain unattended for more than 15 days, contact	Mr. Alok Gupta, Asstt. Gen. Manager, Email : alokgupta@rajbank.com

In all the above cases, the communication address remains the same.

If you do not get a response from us and wish to pursue other avenues for redressal of grievances, you may approach Banking Ombudsman appointed by Reserve Bank of India under Banking Ombudsman scheme 2002.

The address of Banking Ombudsman of Mumbai is as under:

Banking Ombudsman, Mumbai
Garment House
Dr. Annie Besant Road,
Worli, Mumbai - 400 018