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Billing Disputes |
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The Bank
of Rajasthan will send the Cardmember a monthly statement
showing the payments credited and the transactions debited
to the Card member's account since the last statement.
The Bank will mail a statement of transactions in the
card account every month on a pre-determined date, to
the mailing address on record with the bank.
All the contents of the statement will
be deemed to be correct and accepted if the Cardmember
does not inform the Bank of the discrepancies within
30 days of the Statement Date in writing. On receipt
of such information, we may take the following steps:
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If the transaction was originated from
The Bank of Rajasthan Ltd. ATMs, we may reverse the
amount, if after the investigation, the cardmember's
dispute is found correct.
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If the transaction was originated from
other Bank's ATM, Point of Sales or E-commerce site,
the dispute may be raised with the card acquirer through
chargeback process. As per Visa rules and regulations,
the total process of such chargeback may take from 45
to 180 days from the date on which the charge back was
raised with the acquirer.
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Dispute registration form is available
on this web-site and the same can be downloaded by clicking
here and sent to us with complete disputed transaction
details at the below mentioned address :
The Bank Rajasthan
Ltd.
Credit Card Division,
11/12, Senapati Bapat Marg,
Raghuwanshi Mills Compound
Lower Parel (West), Mumbai-400013.
Phone: 91-22-20400448
Email : creditcardhelpdesk@rajbank.com
On completion of such dispute process
and investigations, the Bank may reverse the transaction
amount along with the associated applied charges
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Copyright
© 2000 The Bank Of Rajasthan Ltd.
All rights reserved.