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Billing Disputes
The Bank of Rajasthan will send the Card member a monthly statement showing the payments credited and the transactions debited to the Card member's account since the last statement.
The Bank will mail a statement of transactions in the card account every month on a pre-determined date, to the mailing address on record with the bank.
All the contents of the statement will be deemed to be correct and accepted if the Card member does not inform the Bank of the discrepancies within 30 days of the Statement Date in writing.
On receipt of such information, we may take the following steps:
If the transaction was originated from Bank of Rajasthan ATMs, we may reverse the amount, if after the investigation, the card member’s dispute is found correct.
If the transaction was originated from other Bank's ATM, Point of Sales or E-commerce site, the dispute may be raised with the card acquirer through charge back process. As per VISA rules and regulations, the total process of such charge back may take from 45 to 180 days from the date on which the charge back was raised with the acquirer.
Dispute registration form is available on this web site and the same can be downloaded by Clicking Here and sent to us with complete disputed transaction details and duly signed at the below mentioned address:
The Bank Rajasthan Ltd.
Credit Card Division,
11/12, Raghuvanshi Mills Compound
Senapati Bapat Marg,
Lower Parel (West),
Mumbai-400013.
Phone: 91-22-30400446/30400448
E-mail: creditcardhelpdesk@rajbank.com
On completion of such dispute process and investigations, the Bank may reverse the transaction amount along with the associated applied charges.